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NiCE Cognigy Blueprint for an AI First Contact Center Businesses must transition to an AI-first CX strategy which emphasizes embracing interactions instead Read More

NiCE Cognigy Creating an AI First Customer Access Strategy Until recently, companies’ customer access strategy (CAS) has largely been driven and limited Read More

[ICMI] The State of AI in the Contact Center Those comments, given by ICMI founder Brad Cleveland in a recent webinar on Read More

NiCE Cognigy AI Agents for Your Busines Fortunately, technology is now finally able to deliver on promises that, in the past, were Read More

Strategien fr ein zielgerichtetes KPI-Management Zum Jahresende stehen viele Unternehmen vor der strategischen Herausforderung, ihre Finanzkennzahlen gezielt zu steuern. Besonders im vierten Read More

ServiceNow Governance at Scale: 5 Principles for Safe, Fast Delivery Information becomes power when paired with reusable, policy-driven automation. Shared visibility and automated Read More

Buy Versus Build for AWS Customers: What to Consider When Assessing Fraud Solutions The impetus to invest in an anti-fraud solution is Read More

Fraud prevention in the AI era: Real-time, built for AWS A new survey commissioned by SEON examines the transformation of fraud prevention Read More

RETAIL DATA MANAGEMENT HEADACHES & SOLUTIONS Epicor commissioned IHL Group to complete an anonymous study of small and medium retail businesses to understand Read More

How Inventory Management Can Transform Your Business Inventory is at the heart of your business. Knowing what you have, how much you Read More