unlocking-the-real-world-power-of-ai-at-work No one-size-fits-all approach to AI adoption. Meet people where they are in their AI journey. Take actionable steps to promote and Read More

the-end-of-digital-scavenger-hunts As employees switch between apps multiple times a day in a desperate hunt for essential information, the digital scavenger hunt isn’Read More

barriers-to-corporate-knowledge-sharing For businesses to succeed, employees need easy access to corporate knowledge. When they can’t find the answers they’re looking Read More

from-searching-to-finding-the-new-era-of-ai-powered-enterprise-knowledge Finding information at work shouldn’t be the hard part of the job. But for most teams, it is. The average Read More

10-ways-to-transform-your-work-with-ai-in-slack Rather than toggling between apps, switching windows, or interrupting tasks, Slack surfaces apps and data where teams collaborate. Because Slack is Read More

[MIT] The Connected Customer The current wave of artificial intelligence, particularly agentic AI that can reason and act across workflows, offers a Read More

NiCE Cognigy Blueprint for an AI First Contact Center Businesses must transition to an AI-first CX strategy which emphasizes embracing interactions instead Read More

NiCE Cognigy Creating an AI First Customer Access Strategy Until recently, companies’ customer access strategy (CAS) has largely been driven and limited Read More

[ICMI] The State of AI in the Contact Center Those comments, given by ICMI founder Brad Cleveland in a recent webinar on Read More

NiCE Cognigy AI Agents for Your Busines Fortunately, technology is now finally able to deliver on promises that, in the past, were Read More