Embracing Generative Al through a Unified Customer Experience (CX) Platform Approach In today’s rapidly evolving business environment, enterprises must deliver seamless Read More
CX AI Maturity Assessment and Guidebook It’s a fast-paced, customer-driven world, and delivering exceptional customer experiences (CX) is no longer optional. Read More
Al-powered Customer Experience (CX) Transformation The rapid Al evolution is fundamentally transforming customer interactions and contact center operations. Integrating advanced ML natural Read More
13 Expert Tips to Build Performance Into Your Web Application In 2020, using a CDN should be a given. If you don’t have Read More
How to choose your virtual waiting room But choosing a virtual waiting room software provider is a big decision. The flow of Read More
6 Critical Flaws That Can Crash Your Website Under Load We’vetraditionallymodeledourdigitalapplications aroundtheprocessesandtransactionsthatexistin thephysicalworld.Forinstance,anecommercesite willtypicallyprocessasynchronousauthorizationon acreditcardusedinasaleinthesamewayasyour localcornerstore. Problem is,there’snowastrongdependencybetween Read More
How Will AI Apps Impact Workloads in the Cloud? Resource optimization is critical to AI applications, and the major cloud providers, such Read More
The Complete Secure Access Service Edge (SASE) Guide Secure access service edge, or SASE, is a cloud architecture model that combines network Read More
Supply Chain Decarbonization: An Essential Step Towards Net-Zero It is a pleasure to present this report, which aims to guide companies in Read More
A Strategy for Navigating Public CloudChallenges Many organisations struggle with the complexities of multicloud management. Most face uncertainty over their ability to Read More
