Technologies like AI and generative AI are shifting the limits of what is possible – enabling fresh approaches to how governments can deliver services and helping to reshape what services are offered.

Good news: Thanks to digital transformation, many governments and public health organizations are making strides in delivering better outcomes and citizen experiences. Why? The public sector is steadfast in its commitment to citizens, recognizing
there’s always potential to meet needs yet to be met, improve service delivery speed, operate more effectively and prepare for uncertainty. And digital transformation also promises to make the work of civil servants easier, faster and reduce costs as they
strive to deliver better services.