It’s a fast-paced, customer-driven world, and delivering exceptional customer experiences (CX) is no longer optional. As customer expectations grow, organizations must adopt intelligent, adaptable, and scalable CX strategies that unify workflows, empower agents, and harness the transformative power of AI.

We have created this assessment to be your guide to evaluating your current CX AI maturity, identifying gaps, and discovering how you can elevate your strategy to new
heights.

NICE is the industry leader for CX AI, with our proprietary purpose-built AI, Enlighten, embedded into CXone Mpower, our AI-powered hyper platform that orchestrates workflows, agents, and knowledge at unmatched precision and scale to automate your customer service.