Business phone systems can vary widely, from outdated, clunky 
 on-premises infrastructure to modern cloud phone solutions that integrate with the rest of your collaboration tools. Some of the latest technology to hit phones incorporates AI capabilities like summarization and analyzing conversations to provide key insights. But as with many AI tools, it’s not so much about the features themselves, it’s about what employees do with them that matters. AI can deliver important insights and time-saving capabilities, but if they’re not integrated with how you actually get your work done, those features may never get used.