DEM gives organizations complete visibility into how users experience their digital products and ties those experiences to business outcomes. It measures, tracks, and optimizes the quality of digital interactions across the full user journey, from the moment a user first encounters an application to the moment they complete their goal. Where traditional monitoring asks whether systems are running, DEM asks whether users are succeeding. That shift in perspective, from infrastructure health to user outcomes, is what makes DEM a fundamentally different and complete approach to understanding application performance: one that measures the full journey, from a user’s first interaction to the moment they successfully complete their goal.