Renowned for long-lasting vehicles and first-of-its-kind technical solutions, Toyota is raising the bar for CX innovation by delivering unique experiences with seamless self-service via phone, chat, and proactive outreach. Prioritizing safety, Toyota’s “E-Care” AI agent voicebot proactively calls owners when a warning light appears. At the same time, the AI agent shares relevant technical information with the dealership. The results? 98% of customers love the AI service and 95% immediately book service appointments.