We believe natural language will become the primary interface to enterprise systems, changing how people interact with technology at work. As this shift accelerates, gaps in how organizations govern and enable AI will become harder to manage. Many are already struggling today, with employees adopting AI faster than enterprises can manage, enable or align. IT and business leaders have a clear vision for AI. But many employees don’t. A two-tier workforce is emerging and it’s already shaping how work gets done across the organization.