IT operations plays a critical role in improving digital employee experience management. By measuring employees’ experiences with technology, IT teams can provide valuable insights into the effectiveness of their organization’s digital strategy and the performance of its IT systems. A digital employee experience (DEX) score measures employees’ satisfaction with the digital tools and technologies they use in their day-to-day work. This score is critical to IT operations because it provides information on employees’ digital experiences to IT leaders, support teams and even other end users.