But, because UCaaS is focused on facilitating internal communications, it doesn’t deliver all the capabilities companies require to also uplevel their external communications. For many, being able to deliver exceptional customer experiences (CX) is a top priority. This means they need to start to consider a contact center as a service (CCaaS) solution. The name shouldn’t intimidate—CCaaS solutions are designed to help companies of all sizes transform their sales and customer service delivery to be able to quickly and effectively respond to customers whenever and wherever they reach out.