The AI era is upon us. AI is longer just a tool in customer service, it’s a platform. Organizations who treat it otherwise will fall behind. To compete in this new era and maximize the value of AI in CX, you need a foundation built for customer service, where every interaction is faster, smarter, and more human. Purpose-built CX AI at the core of a CX platform converts insight to action in real time, powering outcomes across your entire organization.