Being a Chief Customer Officer (CCO) at Gainsight means keeping a pulse on hundreds of customers, managing multiple customer-facing teams, and ensuring we deliver a world-class experience—all at scale. It sounds like a lot because it is a lot. But thanks to AI, it’s no longer an impossible task. AI has become my secret weapon, turning what used to feel like a juggling act into a finely tuned operation. It doesn’t replace the human connections at the heart of Customer Success—it amplifies them. By automating tedious work and surfacing critical insights, AI frees me up to focus on what actually matters: building relationships, tackling challenges before they escalate, and making strategic decisions with confidence.