Rethinking Customer Engagement in the Age of AI

AI is no longer just about deflecting tickets. It’s about helping customers achieve outcomes. With bots like Fin handling tier-one questions, human teams are freed up to focus on deeper use cases and business objectives.

“Support is no longer just about how-to answers. We’re now focusing on the why—what’s the customer trying to achieve, and how do we help them get there?” – Mia, Planhat

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Rethinking Customer Engagement in the Age of AI

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