Leading financial institution ensures their Avaya contact center is production ready just two-weeks before go-live

Two weeks before a leading Spanish financial institution was due to have their new cloud telephony platform go live, they had a major problem. The system had already failed once due to capacity and voice quality issues and no one — from the telco carriers to the CCaaS provider to the existing contact center vendor — had the visibility needed to say what went wrong.

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Leading financial institution ensures their Avaya contact center is production ready just two-weeks before go-live

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