In today’s rapidly evolving digital landscape, managed service providers have become key allies for small and midsize businesses (SMBs). As these businesses navigate the complexities of modern IT environments, they need more effective endpoint management and security approaches. Modern endpoint management encompasses endpoint management, remote monitoring and management (RMM), and comprehensive service and support capabilities. By integrating these essential platforms, managed service providers can offer SMBs a tightly coupled solution that supports diverse endpoints while providing critical end-user support and incident triage capabilities. This integration is key to ensuring operational efficiency, security, and compliance in an increasingly digital world.