Think of friction as the enemy of productivity and efficiency. It’s work that doesn’t have to be done, time spent on the wrong things, and energy that doesn’t have to be wasted. It gets in the way of speed and agility – two critical success factors for today’s organizations. Too much of it for too long can destroy organizational performance. Simply put, friction keeps people from doing the work they’re meant to do. Our new research shows what friction looks like in the real world for workers, people managers, and executives. For example, 78% of respondents agree that accomplishing work tasks takes too long because processes are too complicated. And when asked about various friction factors, 88% had experienced at least one.