Tata Steel was created to bring Steel Service Centre solutions for the first time to industrial customers and is the first organized Steel Service Centre capable of high tensile steel processing in India. The company has 10 large processing units and 14 sales and distribution locations throughout India, along with a very large partner ecosystem of external processing agencies and suppliers. Despite a sophisticated IT infrastructure designed to support its nationwide supply chain, Tata Steel was operating with an antiquated approach to backup. Users performed manual backups by saving files in shared folders or external hard drives. In the event of a workstation failure or data loss incident, because users did not do regularly scheduled backups, RPO averaged seven days

Tata Steel’s existing manual approach to backup resulted in a very large RPO and potential data loss, and this problem was exacerbated with the shift to working from home due to the pandemic. The company had multiple approaches and tools for protecting different workloads. This meant that restorations required support engineers to resolve issues on-site, and this was significantly compromised with work-fromhome requirements, threatening overall performance and productivity if employees were unable to work for days or weeks at a time.