As AI capabilities evolve, the nature of work will continue to expand and impact business at every level. It will not only change the way we define jobs, but also the skills required to support both business and employee needs. For the chief human resource officer (CHRO) this change means their responsibilities will shift increasingly more to a value driver and change agent across the enterprise. 01 Talent management in the age of AI After all, the adoption of AI and other technologies has the potential to disrupt 83 million jobs globally and create 69 million new job roles.1 The impact of this adoption will create fresh opportunities and challenges in human resources, career development, employee experience and the management of processes and records. It may require organizational leaders to develop a new way of working and massive workforce reskilling—one of society’s toughest endeavors.

Gen AI is used in HR to help smooth out complicated processes, aid in decisionmaking using data-driven insights, and free employees from repetitive work to focus on higher-value work. And while recent IBM Institute for Business Value research found that 69% of CEOs surveyed acknowledge the benefits of gen AI across their organization, only 29% of other senior executives agree they have the necessary expertise.