In our highly digitized world, both businesses and customers expect applications and systems to perform optimally. And downtime is expensive—costing an organization close to USD 1 million a year on average according to an IDC study.1 That issue makes the health and performance of applications and the systems they run on a priority, not just for IT teams and CIOs, but also for the entire C-suite.

However, today’s IT operations are increasingly complicated. They span hybrid IT environments, with applications and workloads running across multiple clouds, on premises and at the edge. IT teams must implement, manage and deliver services across these diverse platforms— using disparate tools and systems—while addressing performance and integration issues, compliance and security risks, and cost management challenges. No surprise, it’s a struggle for most IT teams.