To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed seven decision-makers at organizations who are Insperity clients using the Insperity HR360 solution. For the purposes of this study, Forrester aggregated the experiences of the interviewees and combined the results into a single composite organization. Interviewees said that prior to working with Insperity, their organizations did not have dedicated HR staff. In many cases, an executive, such as a CEO or CFO, and a person with little or no HR background were responsible for managing payroll, benefits, HR policies, and employee needs