Stripe is synonymous with great support, often going the extra mile to surprise and delight. However, great support is more than just the handwritten notes and 3D-printed totems we see on Twitter. More than a decade’s worth of human and software engineering has enabled Stripe to build a customer service offering that supports millions of businesses a year. I joined Stripe in 2015, when the company had just tipped 200 people, and the support team fit around one conference table.