When interviewing a potential employee, it’s important to go beyond the scope of skill-based questions and ask behavioral-based questions to better understand how candidates will fit into your company culture. For example, rather than asking “How are your customer service skills?” you might pose this question: “How did you work through a difficult customer service situation in the past?” This provides an opportunity to spot potential red flags in knowledge, skills or competencies, as well as evaluate a good team fit.