As Razvan and his team started their Jira Service Management rollout with IT teams, they quickly realized how configurable and intuitive of an ITSM solution it was. Camelia had prior experience as an asset manager, so she helped the team set up the native Assets tool to manage Edenred’s 300-plus applications and 3,000 servers. “We started creating a lot of templates for the asset inventory and invited our business units to use them. We’re working on making Assets our primary CMDB tool,” she explains.