The Business Value of Intercom and Fin

This document describes the experiences of businesses that used Intercom and its AI agent, Fin, to help automate customer support use cases. Intercom customers that IDC spoke with emphasized not only the productivity and efficiency gains from using this product but also the additional strategic business value gained from enabling human workers to focus on more complex, higher-value tasks

First Name

Last Name

Phone Number

Job Title

Company Name

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How many monthly customer support conversations does your organization typically handle?

How would you describe your organizations AI setup for customer support today?

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The Business Value of Intercom and Fin

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