Francesca from Intercom’s Fin Voice team demonstrates their AI Agent for phone support, which provides a dramatically improved experience over traditional phone systems. The demo begins with a live call example where Fin naturally handles a customer inquiry about a missing order item, confirming details and providing resolution without hold times or complex menus. The walkthrough then shows how to deploy Fin Voice, starting with testing in the playground where users can simulate scenarios, choose voices and languages, and customize responses using existing support content. The guidance feature allows customization of Fin’s behavior, tone, and terminology. Two deployment options are available: simple deploy for quick setup with basic configurations, and advanced deploy using workflows for businesses with multiple brands or customer types. The system provides detailed call transcripts, summaries, and logs of all actions Fin takes through voice procedures, which are structured workflows that connect Fin to business systems for complex tasks like authentication and refunds.