AI agents — that is, AI systems that can take action for enterprises or individuals — are set to transform how employees interact with technology. Instead of bouncing from tool to tool and manually stringing together the information needed to do their job, agents offer a unique opportunity: They can centrally deliver what employees need, when they need it. Building this future is imperative to not only improve employee productivity but also to gain competitive advantage in the market.1 However, in the race to adopt this new way of working, organizations have failed to ask themselves the most important question: Are we ready? For most organizations, they’re discovering too late that the answer is “No.