ITOM teams are an incredibly important part of an organization. The team’s main goal is to keep an IT platform running at peak performance. If everything runs as it should, the organization shouldn’t even notice the work an ITOM team performs. However, when things do go wrong, IT operations management teams need to have processes in place to quickly rectify a problem.

IT platforms need to be optimized, resilient, highly available and up to date on maintenance and updates to perform at their best. However, performing all these critical tasks with manual skills isn’t the best approach. Despite their ability to find and handle easily identifiable problems, humans are still error-prone creatures. And when humans make mistakes, they can be costly.