In July 2024, KPMG conducted a survey of 200 federal and state government decision- makers and influencers to understand their perspective and outlook for public sector technology trends.

In this digital pulse survey report, we look at the technology advances government leaders are making. their priorities, the challenges they face, and the opportunities that lie before them using technology to empower their workforce and improve constituent experience.

At a high level, we see increasing awareness among agencies about technological advances that may impact their agencies. Over 90 percent of respondents are familiar with cloud technology, and 81 percent say the same about GenAl, artificial intelligence (Al), and