CXone Mpower AutoSummary replaces manual notetaking with objective, reliable and contextually-accurate generative AI summaries to boost employee productivity and reduce costs.

• Incomplete, scattered notes are suddenly turned into clear, concise summaries that eliminate manual effort and save time.
• Accurate and complete records provide full context to the next agent for seamless customer experiences.
• Integrate seamlessly with 3rd party systems (e.g. CRMs and ERPs) and trigger automated workflows based on summary data.