Overall customer satisfaction is down, according to the survey. It’s most notable among a subset of users who formerly gave VMware the highest satisfaction rankings. For example, before the Broadcom acquisition, 61% of VMware customers ranked their satisfaction level as an 8 or 9 (i.e., high satisfaction). But after the merger, only 45% of customers gave VMware the highest rankings (see Figure 1). The survey also reveals that customers expect steep cost increases — nearly 1.5 times what they’re paying now for As a result, most of the respondents (86%) said they expect to make multiple changes moving forward. For example, the popular options (respondents could choose more than one) include: