Do you know if your Salesforce implementation is protected and secure? Do you know the difference between Salesforce data and metadata? If you were asked to name the responsible indivdual for protecting and securing Salesforce within your organization, what would your answer be? Not knowing the answers to these questions is what tends to get organizations into trouble when their Salesforce data and metadata are compromised and not protected. Salesforce is the #1 customer relationship management (CRM) platform in the world due to its advanced account and contact management, customization options, and third-party app integrations. While these options can be essential to the growth of a business, the potential loss of months and even years of customizations can throw a thriving business into a tailspin. Salesforce’s primary focus is to manage the infrastructure and maintain uptime for its users, but as a user, you are responsible for backing up your own data.