Digital workforce productivity hinges on reliable IT support. When employees can’t complete tasks or assist customers due to tech issues, it impacts the bottom line. Forward-thinking organizations know that top-tier service desk delivery experiences go beyond solving immediate problems. They drive business expansion, boost operational efficiency, enhance data security and bolster mission-critical applications. Unisys has pioneered innovative approaches to IT support that focus on measuring and improving the overall employee experience. And, as showcased in this guide, organizations that implement these solutions are supporting their hybrid workforce and realizing service delivery success.

Organizations need flexible support models to meet employees’ needs where and when they work. Whether in the office, remote, in the field or alternating among locations, today’s workforce requires adaptable IT assistance that aligns with diverse schedules and environments. Unisys addresses this need through a multichannel approach to maximize uptime and productivity. Our global footprint combines worldwide reach with a localized presence, ensuring consistent, high-quality support across all employee locations.