The Group’s 2,300 daily flights across 117 countries demand seamless operations and exceptional service standards. Through Air France, KLM Royal Dutch Airlines and Transavia, staff members need instant access to the right technology to serve passengers effectively. “If your employees are happy and like the devices they have, then the customers will be happy too. There is a strong connection between the two,” Jean-Christophe Lalanne, former Group CIO of Air France KLM, explained.

The Digital Workplace Solutions team consistently delivers high-volume support across service desk, tech cafés and mobile support. This comprehensive support network speeds IT issue resolution and device maintenance, enabling employees to focus on passenger service instead of technical challenges. “With the support of Unisys, our tech café is one of our largest developments to support employees,” said Nicolas Nelson, former Air France CIO. “By offering them efficient tools, they are no longer stuck behind desks but beside the customer for support, advice and new service suggestions. These new advantages change how we can approach customer satisfaction.” To explore how Unisys can help you operate your digital workspace more efficiently and cost-effectively, visit us online or contact us today.