For about 10 years, KeyBank had incorporated robotic process automation (RPA) for many processes, increasing efficiency piece by piece. But that approach left gaps that needed to be filled by manual work. Now, the bank is taking a more holistic approach.

“It’s business-led, tech-enabled transformation,” says Dominic. “First, we get to know the business needs, then we define the optimal process. We bring in tech at the end so the tech and the architecture support that optimal process.”

The hyperautomation strategy comprises several technology pillars, including intelligent RPA, intelligent document processing (IDP), and AI-driven efficiencies. But to give the strategy agility, Dominic wanted a cohesive, modern development platform that would enable the bank to quickly build custom applications and processes that integrate with these other technologies. To that end, he went looking for the best