We define AI as a superset of multiple disciplines, that include machine learning, deep learning, and generative AI. It’s not just one thing. New use cases are emerging and disrupting the ways things have been done in the past.

One potential path forward will be AI assistants. You’ve maybe already noticed them on your favorite social media app or work tools. They are here now and will only continue growing in number and popularity. Organizations will build, train, and embed generative AI into user workflows to enhance investigation and response as a key part of a leading observability practice. Vendors who include AI assistants in their core offerings create streamlined opportunities for customers to address business-impacting issues in real time. These tools enable better answers and faster actions, improving MTTD and MTTR.