AI is disrupting every service organization, including field service. This is the one area of service where humans are the helm. Field service technicians are often the only connection with your customers. And there’s not nearly enough of them. This is happening at a time when customer expectations for faster and more personalized field service are higher than ever. Fortunately, today’s innovations in AI make it easier to address these challenges while setting up your mobile workers for success. And AI will continue to advance. But at the end of the day, it’s humans who remain at the helm, making sure customers get the superior experience they expect and deserve.

Mobile workers spend just 32% of their time interacting with the people they serve – the remaining 68% is spent on tasks like manually entering case notes. By introducing data-driven tools that simplify processes (like generative AI), mobile workers can spend less time on administrative tasks and more time doing what they do best: serving customers.