Our research shows most organizations have low expectations for ROI on IT projects. They’re being funded even if the business case promises only a 10% ROI.1 The bar should be higher, especially for projects involving transformational technologies such as gen AI. For decades, enterprises have tried to convert new technology into better business performance. Most only deliver value in pockets. Chasing the “Next Big Thing” in technology has left a trail of sluggish implementations and mountains of technical debt. (Tech debt occurs when today’s technologies become a liability rather than an asset down the road. This usually happens when, despite sunk costs, organizations find their technology is too rigid and too unintegrated to accommodate new business objectives.

Now, though, generative AI looms large and it’s driving a technology reset—the Great Tech Reset. It’s a chance to rethink technology estates, modernizing, to get the most from a symphony of technologies—from gen AI, to cloud, to platforms and software