And digital transformation is not merely “a nice to have,” but a “need to have” to effect change. The right technology can improve efficiency and effectiveness—and counter a dynamic operating environment to ensure resources are used where they are needed most.

ServiceNow.org is proud to present this comprehensive guide tailored exclusively for nonprofit organizations, with a commitment to enhancing your impact and effectiveness. From our founding in 2004, ServiceNow had a very simple vision to be in the service of people. Our founder, Fred Luddy, built a cloudbased platform that would enable non-IT employees to route work effectively through the enterprise.

Fast forward 19 years, the creation of ServiceNow.org focused on bringing the transformational capacity of technology to nonprofit organizations—because we recognize the unique needs of the sector. This guide will serve as a roadmap to illuminate a path toward aligning organizational strategies with digital strategies to streamline work, improve operations and experiences, and better manage resources.