Enterprise client communication processes encompass many steps: managing call routing data, storing messages, recording demographics and gathering other information to train staff. AI can perform data analysis to formulate predictive analytics to efficiently categorize customer behavior, engagement, requirements and patterns. During customer calls, chatbots quickly retrieve the analyzed data for better assistance.

In addition, VoIP AI for internal communications can provide an overview of employee behavior and engagement to identify performance metrics. Enterprises can tap into that data to improve their policies, work ethics, marketing strategies and even make changes to their main products and services.