Government organisations are under unprecedented pressure to do more with less in the face of a perfect storm of trends, such as increasing demand for services and budget limitations amid low growth. This is compounded by issues such as labour shortages and inflation spikes that embed higher costs. Another major driver for change is the rising expectations of citizens.

In Global Government Forum’s survey, 91% of public service respondents said they face a productivity challenge, with 56% characterising it as significant or very significant.
Against this backdrop, governments have no choice but to act.

Expanding on the complexity of the productivity challenge, Wehbe said: “In the public sector, we have institutions created in the 19th century, using technologies from the 20th century to solve problems from the 21st century.