Digital workers, also known as digital employees, are software-based labor that can independently execute meaningful parts of complex, end-to-end processes using a range of skills. For example, an accounts payable digital worker might assist an employee in any of three traditional job roles (customer service representative, billing agent, or cash applicator/dispute resolver) to complete an Order to Cash process. The digital worker operates side-by-side with the human employee, performing basic tasks like collecting documentation from customers or generating reports.

Digital workers are designed to:

• Execute specific steps in a complex process (often with a human in the loop).
• Work across systems to break down work and data silos in order to support better decision making.
• Understand human intent, including asking and responding to questions in natural language.