In today’s rapidly evolving customer experience (CX) landscape, industry analysts are increasingly pointing to the rise of purpose-built AI for CX as a game-changing force. As organizations grapple with the challenges of delivering consistent, high-quality experiences for billions of customer interactions, AI emerges as a pivotal technology to exceed customer expectations.

Industry analysts are unanimous: a unified AI platform that combines workflows, agents, and knowledge enables organizations to streamline business growth and gain a competitive advantage. This eBook features cutting-edge insights from leading analysts, revealing how an enterprise approach to CX, powered by scalable, purpose-built AI, is reshaping CX strategies from the boardroom to the contact center cubical