A commissioned study conducted by Forrester Consulting, “The Total Economic Impact™ Of Rescue Built By GoTo: Cost Savings And Business Benefits Enabled By Rescue,” July 2023.

Forrester interviewed four IT executives and surveyed 34 respondents about their results with LogMeIn Rescue, built by GoTo, to demonstrate the f inancial impact and benefits customers can achieve when they start using Rescue. The results were so impressive, we at GoTo asked them to run the numbers twice. By using Rescue remote support, the study found a three year 395% ROI with payback in less than six months.

GoTo commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to provide a framework for evaluating the potential f inancial impact of its enterprise remote support solution, Rescue.

Forrester aggregated the experiences of interviewees and survey respondents, combined the results into a single composite organization, and measured that company’s savings across key areas of support to help other IT leaders understand and make a business case for the value Rescue can offer. Compare your organization to the composite case study.