The race is on for companies to harness the power of generative AI (gen AI) and translate the potential of this revolutionary technology into real results. As the CEO of Slack from Salesforce, I’m privileged to witness and contribute to this remarkable evolution. Every week, I meet with C-suite leaders who are on the front lines of this transformation, determining how their company can securely leverage artificial intelligence (AI) tools to take their business to the next level—whether that’s unlocking efficiencies, driving growth, or empowering their people to be more productive. One question I’ve heard time and again from business leaders is: What should I prioritize as I’m developing my organization’s blueprint for AI? My answer: business value. At Salesforce, we believe that AI tools must be deeply trusted, intuitively embedded in the flow of work, and grounded in your business’s unique data and metadata in order to really transform business outcomes.

That’s the approach we’ve taken with Slack’s own AI capabilities. Earlier this year, we released native generative AI experiences in Slack—including AI-powered search, channel and thread summaries, and daily recaps—that empower our customers to access the collective knowledge they’ve built up in Slack so they can work smarter, move faster, and spend their time on things that spark real innovation and growth. They can also easily integrate leading generative AI apps from our partner ecosystem into their Slack workspace or build custom generative AI apps tailored to their business needs on the Slack platform.