The COVID-19 pandemic has accelerated the shift to online across
industries, and criminals are taking advantage of this shift to attack
vulnerable individuals and businesses. Account takeover attacks are
up 131%¹, and even with prevention measures in place, the typical
organization loses 5%² of its revenue to fraud every year. Because fraud
losses can rapidly get out of hand, fraud prevention is a critical part of any
organization’s business strategy. However, increased security measures
often result in poor customer experiences that lead to high session
abandonment rates and lost revenue. This can lead to conflict between
fraud teams and other parts of the business, resulting in unsatisfying
trade-offs between security and experience.