The race is on for companies to harness the power of generative AI (gen
AI) and translate the potential of this revolutionary technology into real
results. As the CEO of Slack from Salesforce, I’m privileged to witness and
contribute to this remarkable evolution. Every week, I meet with C-suite
leaders who are on the front lines of this transformation, determining how
their company can securely leverage artificial intelligence (AI) tools to take their business to the next level—whether that’s unlocking efficiencies,
driving growth, or empowering their people to be more productive.

One question I’ve heard time and again from business leaders is: What
should I prioritize as I’m developing my organization’s blueprint for AI? My
answer: business value. At Salesforce, we believe that AI tools must be
deeply trusted, intuitively embedded in the flow of work, and grounded
in your business’s unique data and metadata in order to really transform
business outcomes.