Paper was still very much a fixture in the workplace, albeit a declining one, only a few years ago. Then the Covid-19 pandemic hit, causing paper consumption to plummet by 40% in May 2020 as office workers stayed home, losing access to the corporate printer. At the same time, the average worker’s digital savviness accelerated, raising standards for digital experiences from the businesses they transact with. Consequently, digital-first workflows are now critical to both the customer and the employee experience.

This report summarizes key research findings on CIOs’ current and future use of advanced document workflows and how organizations can use them to grow their businesses in what is increasingly becoming a paperless world.